Six Steps for Lawyers (and Everyone Else) to Become Better Listeners

What’s the number one complaint clients have about their lawyers? Uncivil communication. Put more bluntly, we can come across as arrogant jerks. For some of us, that’s because we actually are obnoxious blowhards. But for the rest, it’s because we’re busy, we’re stressed, we’re trained to get right to the point, even to bore in